Submit A Claim

To submit a claim, please email us with the following:

A detailed statement of your claim
Pictures of the product. Please make sure the damage you are claiming is clearly visible.
Pictures of the package box. Please take a picture of the top face of the box where the shipping label is located and the bottom face of the box where the bar code and marker writing is located, as there is information that is helpful to conduct our investigation fully. The entire face of the box must be clearly visible within the frame of the picture.
If an unboxing video was recorded, please provide that as well. Please be aware that we cannot guarantee your claim will be approved without an unboxing video.
If the product has already been opened from its original packaging (plastic wrap, outbox, etc.), we are unable to process claims, exchanges, and/or issue refunds.

Once your claim is submitted, our Product Management team will review your claim and contact you within 5-7 business days.

Where to send your claim

Online orders, refunds, claims and general inquiries
Email: kpopamericaonline@gmail.com
Phone: (702) 809-2171
Hours: Mon – Sat 11:00 AM – 7:00 PM, Sunday 11:00 AM – 6:00 PM (PT)

Store visits, in-store pickup and Chicago store inquiries
Email: kpopamerica.chicagostore@gmail.com
Phone: (708) 320-2966
Store Hours: Mon – Thu 10:00 AM – 7:00 PM, Friday – Saturday 10:00 AM – 8:00 PM, Sunday 10:00 AM – 6:00 PM (CT)