SHIPPING POLICY

KPOP AMERICA ships within the United States. Orders are fulfilled from our KPOP AMERICA fulfillment facilities.

Order Processing Time Frame

If an order is placed, it will take usually 3-5 business days for our team to process shipment. If an order includes a pre-order item, other purchased items will be held until pre-orders are ready to ship. We do advise that major pre-order releases may delay some shipments as we handle both current orders and pre-orders together.

When pre-orders are purchased, our description advises you that it takes 2-7 business days for our facility to receive the merchandise. Once merchandise is received, our team begins to ship out in the order the pre-orders were placed.

Shipping Methods & Estimated Transit Times

Shipping rates are calculated at checkout by USPS based on the destination, package size and weight. Estimated transit times once the package leaves our facility:

Standard Shipping — USPS estimates 3 – 10 business days (not insured)
Priority Shipping — USPS estimates 1 – 3 business days (insured)
Ground Advantage — USPS estimates 3 – 5 business days (insured)

*The estimated business days above do not include the order processing time. They are a reference of the estimated transit time for the chosen shipping option within our shipping carrier.

Once your order is ready for shipment, you will be emailed a tracking number. We kindly request that you check both your regular inbox and spam folder, as our emails are automated, and occasionally, they may end up in the spam folder.

In-Store Pickup (KPOP AMERICA Chicago)

In-store pickup is available for eligible online orders at our KPOP AMERICA Chicago store.

Please allow 72 hours from the time your order is placed for processing and preparation. Pickup orders will be available beginning 72 hours after the order has been placed. Same-day pickup is not available, including for orders placed online while the customer is physically present at the store.

Orders containing pre-order items will not be available for pickup until all pre-order items have arrived and the entire order is ready.

Pickup orders may be collected during store hours (Mon – Thu 10:00 AM – 7:00 PM, Friday – Saturday 10:00 AM – 8:00 PM, Sunday 10:00 AM – 6:00 PM, CT). Please bring your order confirmation and a valid photo ID matching the name associated with the order. If another person will be picking up the order on your behalf, please contact the Chicago store in advance.

Missing Packages

Once a package departs from our facility, it falls under the exclusive responsibility of our third-party USPS shipping carrier. At this stage, we no longer have any control over the package’s handling or delivery. WE ARE NOT LIABLE FOR ANY MISSING PACKAGES. If you encounter any issues with your order, you must contact us within 7 days of delivery.

Standard Shipping does not include insurance coverage. If a package shipped via Standard Shipping cannot be located or sustains damage during transit, there may be limited recourse available for resolution.

If your package has been marked as delivered but you have not received it, please (1) check with your neighbors, (2) review any security camera footage, and (3) contact your local post office. If you still cannot locate your package, we can initiate a missing mail request on your behalf. This process may take approximately a week or longer to resolve.

For insured packages such as Priority Mail or Ground Advantage, confirmation from USPS that the package was lost and not delivered is required before we can proceed with any refund process.

Shipping Address Responsibilities

It is your responsibility to provide an accurate and complete shipping address when placing your order. If your package is returned to our facility due to an inaccurate or incomplete address, or if it is misdelivered, you are responsible for covering any additional shipping costs associated with reshipping the package or repurchasing the items. Please double-check your street number and name, unit or apartment number, city and zip code at checkout.

Carrier Package Postage Due

If USPS holds a package because additional postage is due, please contact us and REFUSE TO PAY, and have the package returned to sender. We will cover the remaining postage so you avoid paying extra. This process may delay delivery, but it ensures fair and secure processing.

If your package begins the return to sender process, you are responsible to cover any postage due for uninsured shipping classes. If reshipment is denied and a refund is preferred, the shipping cost will be excluded from the refund and the postage due will be subtracted from the subtotal of your items.

Questions

Online orders, refunds, claims and general inquiries
Email: kpopamericaonline@gmail.com
Phone: (702) 809-2171
Hours: Mon – Sat 11:00 AM – 7:00 PM, Sunday 11:00 AM – 6:00 PM (PT)

Store visits, in-store pickup and Chicago store inquiries
Email: kpopamerica.chicagostore@gmail.com
Phone: (708) 320-2966
Store Hours: Mon – Thu 10:00 AM – 7:00 PM, Friday – Saturday 10:00 AM – 8:00 PM, Sunday 10:00 AM – 6:00 PM (CT)