RETURN POLICY

OUR RETURN POLICY

All products shipped from our facility are considered final sales. We do not accept returns or exchanges for items that have been opened from their original sealing.

Returns may be considered for defective items, provided that appropriate evidence is provided. If you encounter any issues with your order, you must contact us within 7 days of delivery. We also require that you allow us to initiate a claim with the manufacturer as part of the return process.

Please note that the outer case, box, or packaging of a product is primarily intended for protection during transit. Any scratches, dents, or discoloration on the exterior packaging will not be eligible for compensation. Manufacturer approval is required before proceeding with a replacement.

Once we receive and inspect your returned item, we will notify you via email regarding approval or rejection of your refund. This process may take up to 30 days.

Damaged or Incorrect Items

We are not liable for damages incurred during transit. While we take precautions such as bubble wrapping, using sturdy boxes, and firm taping to prevent damage, unforeseen incidents may occur.

If a product is visibly damaged, defective, or incorrect on its exterior, PLEASE DO NOT UNWRAP THE PRODUCTS.

For transit-related damage, an unboxing video is required, clearly showing the issue as the package was received. All items must remain unopened and sealed to file a claim. If an item has been opened, we cannot proceed with your issue.

Any fine spots, scratches, flaws, or textural conditions that are not visible from a 30 cm distance cannot be considered for return or exchange.

Due to the material of magazines, minor corner curling, bending, folding, or slight tearing may naturally occur during delivery and is not considered a defect.

Refunds & Restocking Fees

Refunds will be issued for the item(s) only, excluding shipping costs.

If the return is not due to our error, shipping and handling charges will be deducted from the refund, even if the order initially qualified for free shipping.

A 15% restocking fee will be applied for returns due to an undeliverable address, absence at the time of delivery, or refusal of delivery.

Processing Time for Returns & Exchanges

All exchanges or refunds will be processed after we receive and inspect the returned items. This timeline may take up to 30 days from the date we receive your return. Customers are responsible for all shipping costs associated with returns and exchanges.

Refunded Orders

Once your order has been approved of the refund, it will take 48hrs for accounting to issue it. We will also notify you of the refund process starting through email. A credit will automatically be applied to your credit card or original method of payment with the standard time taking 3-7 business days to see this refund reflected in your account. Please note that the exact timing might vary based on your payment provider’s policies.

ALBUM CONTENTS MISSING

Our products are all final sales once shipped from our facility. If there is an issue regarding missing album contents with your order, you must contact us within 7 days of delivery.

Due to common occurrences of false reports, requesting replacements for missing contents has changed. Before requesting to the manufacturer, evidence must be provided that the item was not located from the very beginning. The evidence required must be an unboxing video showcasing all items received were unopened and sealed in the original packaging.

Replacement processes may take a week to 4 weeks.

If your items have been opened and no evidence is available, we may still request a replacement but it is not guaranteed one will be provided.

IN-STORE PICKUP ORDERS

In-store pickup orders are collected at our KPOP AMERICA Chicago store and are available beginning 72 hours after the order has been placed. Pickup orders follow the same final-sale and claim conditions described above. For pickup questions please contact the Chicago store directly.

HOW TO CONTACT US

Online orders, refunds, claims and general inquiries
Email: kpopamericaonline@gmail.com
Phone: (702) 809-2171
Hours: Mon – Sat 11:00 AM – 7:00 PM, Sunday 11:00 AM – 6:00 PM (PT)

Store visits, in-store pickup and Chicago store inquiries
Email: kpopamerica.chicagostore@gmail.com
Phone: (708) 320-2966
Store Hours: Mon – Thu 10:00 AM – 7:00 PM, Friday – Saturday 10:00 AM – 8:00 PM, Sunday 10:00 AM – 6:00 PM (CT)